Refund policy

We have a 30-day return policy, which means return requests must be made within 30 days after receipt of the item.

To be eligible, returned items must be in new condition, unaltered, and free of damage. Items must also maintain original packaging and tags. Receipt or proof of purchase required for return.

To start a return, contact web@pgrahamdunn.com or visit us in-store. If not returning an item in-store, there are two options:

We will email a prepaid return shipping label and instructions on how and where to send the package. Upon P. Graham Dunn's receipt of the return, we will credit the original payment type by the original price paid, less the cost of the prepaid shipping label.
Package the return and pay for a return label at the carrier of your choice. Upon P. Graham Dunn's receipt of the return, we will credit your original payment type by the original price paid.

Damages and issues
Please inspect the order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). Please get in touch with questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards, and may not be able to accept returns of clearance or sale items.

Exchanges
The fastest way to make an exchange is to return the item, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we’ve received and inspected a return, we will let the customer know whether or not the refund was approved. If approved, the return will automatically be refunded on the original payment method. It may take several days for bank or credit card companies to process and post the refund.